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The future of healthcare
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Digital Acceleration Strategies for Success in Healthcare
As technology has advanced, so too has the way healthcare providers communicate with their patients. Now, patients have several options to meet and communicate with their providers.
In this video, you will take a look at the major trends shaping how technology is being used in healthcare today, and how providers can use technology to offer a superior patient experience. Conversely, you will also learn about the issues and pitfalls that come with implementing new technology and how to avoid them.
Watch this video to learn more about the main drivers of the consumer experience in healthcare, and how your organization can ensure that you’re keeping up with today’s consumer expectations.
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Elevating patient experience through comprehensive connected care
Expert analysts at IDC predict that by 2027, 70% of the healthcare industry will leverage GenAI to address data and workflow fragmentation.
But AI isn’t the only technology emerging across the healthcare landscape.
Download this infographic to see how healthcare providers are at the forefront of digital transformation and learn what key technologies are needed to fuel the future of healthcare.
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For better patient engagement, start with the contact center
For healthcare providers, the patient experience is something that can be enhanced through staff empowerment, which all begins in the contact center. Your agents are the ones tasked with meeting the majority of your patients’ expectations, so to do that, they need the right tools to get the job done.
In this article, you will learn how empowering your contact center staff with the right environment, training, and equipment increases patient engagement and even leads to higher revenue and customer satisfaction.
Read on to learn more about how to better empower your healthcare contact center agents and ensure that your patients get the experience they both want and deserve.
