Total Economic Impact
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Unleashing a Contact Center Transformation Innovation with Generative AI
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- Surging demand and application of AI in the contact center is just getting started
- Critical areas of AI impact
- Generative AI takes CX and EX to the next level
And more...
These are also closely related to: "Total Economic Impact"
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Unleashing a Contact Center Transformation Innovation with Generative AI
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- Surging demand and application of AI in the contact center is just getting started
- Critical areas of AI impact
- Generative AI takes CX and EX to the next level
And more...
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
By: Amazon Web Services
Type: White Paper
In this report you'll find:
- The missing stakeholder in building better experiences
- Great experiences Optimized with AI
And more…
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
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Optimizing Your Contact Center Resources Uplifts the Experience for Everyone Capitalizing on the Conjunction of the Employee and Customer Experience Builds Better Business Outcomes. Click here to learn more.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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Transform your IT with AWS
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Many cloud migrations fail not because of technology, but rather because of established business processes or the corporate culture. The goal of a cloud migration should not be transforming your technology, but rather transforming the business. Read on to learn about best practices you can leverage to successfully tackle your cloud migration.
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Computer Weekly – 6 February 2024: Generative AI – an early adopter's experience
By: TechTarget ComputerWeekly.com
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AWS re:Invent Conference Guide to AI, GenAI, and Cloud Innovations
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An Expert Economic Evaluation of Veeam with AWS
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The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Veeam with AWS on their organizations.
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What does GenAI in action look like for life sciences?
By: AWS Marketplace
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In the Powering the New Era of Life Sciences Innovations eBook, explore how Life Sciences leaders are using GenAI to unlock new possibilities and transform the Life Sciences industry. From accelerating drug discovery to delivering differentiated therapeutics to market, learn how technologies from AWS for Life Sciences are driving innovation.
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Enhance customer experiences with a managed CX solution
By: Intervision
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ConnectIV CX, a managed Contact Center as a Service (CCaaS) solution, enhances customer experiences through streamlined support, 24/7 US-based coverage, and proactive monitoring. Gain crucial insights and streamline service delivery with AI-powered bots. Read the full product overview to learn more.
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Transforming Municipal Service Delivery
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Type: Product Overview
Explore how InterVision's ConnectIV CX for Community Engagement can help municipalities streamline service delivery and enhance resident satisfaction. This cloud-based contact center platform offers AI-powered automation, real-time data insights, and expert support to optimize municipal operations. Read the full product overview to learn more.
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Zscaler Zero Trust + AI for Amazon Web Services (AWS)
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The 2023 Digital Transformation Report
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The 2023 Digital Transformation Report
By: Amazon Web Services
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The concept of digital transformation has taken on new meaning for travel and hospitality in 2023. Click here to learn more.
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Top 10 cloud stories 2018
By: TechTarget ComputerWeekly.com
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CW Middle East Oct to Dec 2016
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Computer Weekly 28 May 2019: Technology at heart of Spurs' new stadium
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, the IT chief at Tottenham Hotspurs FC discusses the tech behind the most technologically advanced football stadium in the world. We also investigate how the data powering artificial intelligence is leading to discriminatory algorithms and explore the inherent risks in 5G mobile networks. Read the issue now.
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Leveraging AI to Address Municipal Service Challenges
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AI-powered solutions can help government agencies address key municipal pain points like high call volumes, low citizen satisfaction, and compliance issues. Learn how ConnectIV CX leverages AI to transform these challenges into opportunities for improved service delivery. Read the full white paper.
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Building the future of advertising and marketing on a new bedrock
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Generative AI content is just part of a larger change in how marketers do their work, and the role of AI. Researchers at Forbes believe that AI will change how marketers onboard their clients radically and reconfigure how they conduct customer service.
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Building the future of advertising and marketing on a new bedrock
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Generative AI content is just part of a larger change in how marketers do their work, and the role of AI. Researchers at Forbes believe that AI will change how marketers onboard their clients radically and reconfigure how they conduct customer service.
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ConnectIV CX for Community Engagement
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A Computer Weekly Buyer's Guide to Hyperautomation and Bots
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The advantages of bots are only multiplying for businesses across the globe. In this 15-page buyer's guide, Computer Weekly looks at how robotic process automation is evolving, the benefits it brings for coders and the ways artificial intelligence can enhance customer service.
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Cross-channel citizen care: Overcoming contact center challenges
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AWS for RMS Modern Revenue Management in the Cloud
By: Amazon Web Services
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AWS for RMS Modern Revenue Management in the Cloud
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This guide is designed to help business and technical leaders in the travel and hospitality (T&H) industry modernize and optimize their revenue management(RM) practices to improve company profitability. Click here to learn more.
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Computer Weekly – 5 September 2023: Met Police data platform goes £64m over budget
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we reveal a £64m cost over-run for the Metropolitan Police's new record management system. Our latest buyer's guide looks at the issues around integrating SaaS applications. And a leading flash storage firm says the age of spinning disk drives is almost over – are they right? Read the issue now.
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Generative Artificial Intelligence
By: Amazon Web Services
Type: eBook
This ebook, focused on generative artificial intelligence (AI), is part of an ongoing series that will dive deep into the critical cloud technologies that are helping energy companies across the value chain reinvent the industry as they build the energy systems of the future.Click here to learn more.
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Generative Artificial Intelligence
By: Amazon Web Services
Type: eBook
This ebook, focused on generative artificial intelligence (AI), is part of an ongoing series that will dive deep into the critical cloud technologies that are helping energy companies across the value chain reinvent the industry as they build the energy systems of the future.Click here to learn more.
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Cutting cloud costs for data-intensive workloads
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Explore how Pepperdata Capacity Optimizer can reduce cloud waste and cost for data-intensive workloads like Apache Spark by up to 47% - automatically and autonomously, with no application changes required. Read the white paper to learn more.
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CX and conversational AI: 2024 trends, insights and predictions
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In this week's Computer Weekly, we find out how the rail industry is working to improve its use of data to deliver bet-ter services to passengers. Is flash the saviour of the storage universe? Our buyer's guide assesses the choices for IT managers. And we examine the failure of the government's Covid-19 contact-tracing app. Read the issue now.
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Unlocking value in the railway network's data
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the rail industry is working to improve its use of data to deliver bet-ter services to passengers. Is flash the saviour of the storage universe? Our buyer's guide assesses the choices for IT managers. And we examine the failure of the government's Covid-19 contact-tracing app. Read the issue now.
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The Cost Optimization Imperative for Data Intensive Workloads
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Accelerating innovation and optimizing operations with AI
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How to transform your agent experiences in the contact center
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Computer Weekly buyer's guide to customer insight
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Choosing the right contact center platform
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In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
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Planning a SASE project? Get expert guidance
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The future of manufacturing with generative AI
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Discover how Amazon Web Services (AWS) can help your industrial organization harness the transformative power of generative artificial intelligence (AI)
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Computer Weekly – 21 February 2017: How to develop mobile apps for business
By: TechTarget ComputerWeekly.com
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Maximize the business value of generative AI
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Maximize the business value of generative AI
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This business innovation brief provides an overview of generative AI, outlining its capabilities, use cases, and business value. It also offers valuable insights from Amazon Web Services (AWS) subject matter experts, leveraging our extensive knowledge and experience in AI and machine learning (ML) technologies.Click here to learn more.
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The changing mobile platform landscape
By: TechTarget ComputerWeekly.com
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Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
By: TechTarget ComputerWeekly.com
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The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
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Enhance civic services with AI-driven community engagement solutions
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This white paper can provide you with insight into an AI-powered civic engagement platform that streamlines citizen access, enhances agent efficiency, and provides real-time data insights to improve municipal services. Learn more about the advanced capabilities of ConnectIV CX for Community Engagement.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
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Computer Weekly buyer's guide to fintech
By: TechTarget ComputerWeekly.com
Type: eBook
In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.