Guide to Intelligent Agreement Management
By: Docusign View more from Docusign >>
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Deloitte – Unlocking the Value of Agreement Management
By: Docusign
Type: White Paper
As organizations continue to combat challenges such as manual processes, disconnected teams, and unclear governance, many are looking for new ways that they can better manage and centralize their workflows.
This report delves into agreement management's changing landscape, showing how firms can derive more value from their agreements. Surveying senior leaders, it reveals:
- Traditional contract management is too narrow, often missing broader agreements like purchase orders
- Businesses must analyze risks, understand redline implications, establish governance, and act across all agreements to drive outcomes
- And more
Learn actionable strategies for optimizing agreement management practices in the report.
These are also closely related to: "Guide to Intelligent Agreement Management"
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New study reveals $2 trillion lost annually in agreement processes
By: Docusign
Type: Blog
New research from Deloitte and Docusign reveals poor agreement management costs organizations nearly $2 trillion annually. Other key findings from the "Unlocking the Value of Agreement Management" report include:
• Disconnected workflows waste 18% of companies' time on agreements, resulting in over 55 billion hours wasted globally each year
• An agreement undergoes 15 internal handoffs before counterparty negotiation
• Customer-facing functions contribute 40% of global value loss due to missed revenue opportunities
• 48% of businesses report deteriorated customer relationships due to agreement delaysAccess this research article to unlock four critical capabilities that can address these issues.
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How sales teams can boost productivity with agreement management
By: Docusign
Type: Blog
Inefficient agreement processes cost businesses nearly $2 trillion annually, with 40% from sales and marketing.
To solve this drain, IAM for Sales, DocuSign's Intelligent Agreement Management, boosts sales productivity and deal value through:
• Automated workflows routing agreements to stakeholders
• Agreement generation integrated with CRM systems
• Faster mobile-optimized signing
• AI insights identifying revenue opportunitiesNavigator centralizes agreements, enabling sales teams to track renewals, identify terms, and capture price changes in real time.
Learn how IAM for Sales can help you close deals faster by reading this blog.
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Docusign Discover 2024
By:
Type: Video
Watch the inaugural Discover event, where you'll hear success stories of how Docusign customers are leveraging solutions to unlock the agreement trap and drive business outcomes. Discover new ways to unlock the Agreement Trap at Docusign Discover! Docusign Discover is an annual event that brings together customers, partners, and developers to unlock new possibilities. Explore the Docusign vision for an Agreement Ecosystem, where value is maximised and experiences are connected wherever your team works. Get hands-on with new integrations and solutions from leading partners like Workday, Microsoft, and SAP Abriba and discover how AI is transforming the agreement lifecycle.
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Docusign Momentum 2024 – Keynote
By:
Type: Video
Momentum is our global agreement event built to drive innovation through engaging discussions. You’ll discover: • Real-world tutorials from businesses that transformed their digital agreement processes • Reimagined recommendations for improving your agreement workflows • The best part: A sneak peek into our future product roadmap • Q&A sessions with executives, product leaders and customer success team
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7 ways to improve the agreement process with IAM Core
By: Docusign
Type: eBook
In this e-book, you’ll discover the top seven ways IAM Core can help you increase deals, reduce errors, and unlock key customer insights – all while being protected by industry-leading security measures. Read on now to find out how you can take your agreement process to the next level.
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See how one firm cut agreement processing time by 70%
By: Docusign
Type: Case Study
KPC Private Funds transformed complex investment agreements using Docusign IAM. The system streamlines data capture through Web Forms with conditional logic, while Maestro automates workflows from intake to signature, minimizing errors. See how automation simplifies operations.
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Unveiling the Power of Agreement Management: Insights from Deloitte and Docusign
By:
Type: Video
Join us for an exclusive on demand webinar where industry leaders Robert Chatwani from Docusign, Rohan Gupta and Jonathan Jones from Deloitte Consulting, LLP, and Courtney Dutter from iCIMS revealed groundbreaking insights on unlocking the true value of agreement management. Backed by extensive research conducted by Docusign and Deloitte, this webinar promises to revolutionise your approach to agreement workflows. Don't miss this opportunity to learn how improved agreement management practices can unlock unprecedented value for your organisation.
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Unveiling the power of agreement management
By: Docusign
Type: Webcast
With it being reported that over $90 trillion of global B2B economic activity relies on contracts and agreements each year, it’s no wonder so many organizations are now prioritizing documentation management. But with companies now running into issues, most are unsure of what to do next. Tune into this webinar to learn more.
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New research reveals the staggering cost of inefficient agreements
By: Docusign
Type: Blog
Inefficient agreement management costs businesses A$2.7 trillion annually, with APAC losing A$930 billion due to slow workflows and manual processes. A Deloitte report shows employees waste 55 billion hours yearly on disconnected systems. Read the blog to escape the agreement pitfalls and to reclaim productivity.
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Examining the FTC's noncompete prohibition and how it affects healthcare
By: XtelligentMedia Healthcare
Type: eGuide
The FTC recently prohibited noncompetes, a popular clause used in healthcare employment agreements, but legal challenges and clarifications are on the horizon.
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Modern technologies that streamline your agreement workflows
By: Docusign
Type: Blog
Intelligent agreement management helps organizations avoid costly, inefficient processes. Docusign IAM transforms workflows with AI-powered searching, data-driven reporting, tool integration, automated workflows, and simplified collaboration on one platform. Discover how modernizing your agreement process can save time and reduce errors.
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Toward Clarity in Cloud Service Agreements
By:
Type: Talk
A Cloud Service Agreement (CSA) represents a contract between a cloud service provider and its customer. CSAs define the services offered, their cost, various terms and conditions, and (in the “Service Level Agreement” document) the guarantees of measurable levels of service. An agreed upon list of what a CSA should contain doesn't currently exist. However, the Object Management Group's (OMG) Cloud Working Group aims to fix this by recommending a standard yet modifiable template. This webinar will feature OMG’s recently published Proposal for a Standard Cloud Service Agreement Template. Attendees will learn how they can leverage this document to compare proposals from multiple providers and how to provide feedback as OMG “socializes” the document in 2023 while it considers converting it to a formal standard.
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XLAs in DCX Environments | Executive TechTalks [Ep.9]
By:
Type: Replay
How do XLAs (Experience Level Agreements) and SLAs (Service Level Agreements) compare, and how do you deliver on them? In this short clip, Guus Bosman, Head of Platform Performance with E*TRADE from Morgan Stanley, explains. Executive Tech Talks–the show where we talk to executives about their technology tribulations and triumphs. Season Two features our new format of short clips on topics of interest to you! Presented by Nemertes and The Wall Street Technology Association.
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Turning the tide on plastic waste and pollution
By:
Type: Talk
Plastic pollution is a global challenge and systemic issue, exposing financial institutions to a range of material financial risks. Every year we produce 300 million tonnes of plastic waste (more than the weight of the entire human population) and only 9% of this is recycled. International action has been increasing. The Kunming-Montreal Global Biodiversity Framework (target 7), calls for the reduction of pollution risks from all sources by 2030, including ‘preventing, reducing, and working towards eliminating plastic pollution’ as part of this. Additionally, last year saw the adoption of a resolution at the UN Environment Assembly, to end plastic pollution and create an international, legally binding agreement on plastics. This resolution was supported by 175 nations and is currently under development between now and 2024. Although policies and regulations on plastic use have risen dramatically in recent years, this agreement has the potential to make a substantive difference by harmonising goals and action from policymakers worldwide. Ahead of the upcoming third round of negotiations in November to develop this agreement, this webinar explores: Why plastic waste and pollution is a risk to financial institutions, including the opportunities of a circular economy for plastics to address climate and biodiversity risks; How financial institutions can take action to address this issue; and How financial institutions can engage with the UN global agreement currently under development.
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Improve customer journeys with modern identity management approaches
By: Docusign
Type: Blog
IAM for CX streamlines customer journeys by removing redundant interactions and manual tasks. Tools like eSignature, Maestro workflows, Web Forms, and Identity Verification create smoother experiences. Discover how IAM for CX gives your business a competitive edge.
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ETF Investigations: Consolidated tape arrives in Europe
By:
Type: Talk
After months of negotiations, the European Council and Parliament have reached an agreement to establish a consolidated tape for equities and ETFs. The lack of a consolidated tape has been branded a barrier to ETF growth in Europe and a hurdle to the Capital Markets Union, with investors unable to see the true liquidity picture of products. This webinar explored key details of the agreement, such as the inclusion of live pre-trade data, the lack of venue attribution and the potential impact a consolidated tape will have for investors across Europe. Key questions: • What are the key takeaways from the agreement? • Will the EU’s consolidated tape be successful in driving flows into UCITS funds? • What impact will a consolidated tape have on the ETF market? Speakers: • Susan Yavari, Senior Regulatory Policy Adviser, EFAMA • Rosa Armesto, Deputy Director General, Federation of European Securities Exchanges • Brian Higgins, Partner, Dillon Eustace ETF Investigations is a webinar series from ETF Stream which examines the key issues facing ETF investors in Europe.
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The pillars to a successful corporate power purchase agreement
By:
Type: Talk
In the race towards a sustainable future, corporate power purchase agreements (CPPAs) have emerged as critical tools for businesses aiming to reduce their carbon footprint. Despite their increasing popularity, navigating the CPPA landscape can be daunting for many organisations. In this webinar GridBeyond’s Head of Origination Neil Garland will discuss • what CPPAs are, and how they can significantly impact your business’s costs and sustainability goals • the key pillars that form the foundation of a successful CPPA • the opportunity that portfolio CPPAs present • the roadmap on the CPPA purchase process, from initial exploration to final agreement, ensuring you have the confidence to embark on your own CPPA journey
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Combining e-Signatures With User Credentialing and Access Management
By:
Type: Video
Some agreement signatures require strong assurance of the signer’s identity. There's a smart way to do this: You can avoid re-identifying known signers by using a unified IAM and signing solution. In this session, you'll learn how to: • Onboard new users with identity verification processes that can be leveraged as part of your signature workflows • Step up existing credentials with extra authentication mechanisms • Adapt your signature types to your agreements • Integrate the full signing process into your environment to ensure a transparent user experience • Prepare for alternative ways to gather and use identity data for signing (decentralized identity, eID schemes, ID wallets, etc.)
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From SLA to XLA: Unlocking Ticketless Operations with ignio
By:
Type: Talk
The world of enterprise-IT is changing. Increasing focus on observability, advances in AI/ML algorithms, and easy access to compute infrastructure are opening new opportunities. It is time to leverage these advances and reimagine IT operations. With ignio's latest release, we take our users towards the journey of ticketless operations. We bring a paradigm-shift from reactive to proactive operations. and change the focus from the Service Level Agreements (SLAs) of ticket resolutions to the Experience-Level Agreements (XLAs) of system stability and end-user experience. Join this webinar to find out more as our Data Scientist Satya Samudrala talks about ignio's feature of ticketless operations.
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From SLA to XLA: Unlocking Ticketless Operations with ignio
By:
Type: Talk
The world of enterprise-IT is changing. Increasing focus on observability, advances in AI/ML algorithms, and easy access to compute infrastructure are opening new opportunities. It is time to leverage these advances and reimagine IT operations. With ignio's latest release, we take our users towards the journey of ticketless operations. We bring a paradigm-shift from reactive to proactive operations. and change the focus from the Service Level Agreements (SLAs) of ticket resolutions to the Experience-Level Agreements (XLAs) of system stability and end-user experience. Join this webinar to find out more as our Data Scientist Satya Samudrala talks about ignio's feature of ticketless operations.
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How to Incorporate XLAs into Outsourcing Agreements
By:
Type: Talk
There's plenty of discussion about experience level agreements (XLAs) but very little practical guidance for IT service leaders on how to incorporate XLAs into their outsourcing agreements. For years, this topic has sparked ongoing debate and confusion among industry professionals. That's why HappySignals and Bright Horse teamed up to develop recommendations and best practices. Hear about real customer examples and gain practical advice and valuable learnings to transform your outsourcing strategy. 1. Learn what a contracted XLA looks like 2. Understand the contractual governance differences with XLAs and traditional metrics 3. Learn the options for contracting XLAs alongside the recommended approach 4. Learn how best to manage penalties/rewards
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How to Incorporate XLAs into Outsourcing Agreements
By:
Type: Talk
There's plenty of discussion about experience level agreements (XLAs) but very little practical guidance for IT service leaders on how to incorporate XLAs into their outsourcing agreements. For years, this topic has sparked ongoing debate and confusion among industry professionals. That's why HappySignals and Bright Horse teamed up to develop recommendations and best practices. Hear about real customer examples and gain practical advice and valuable learnings to transform your outsourcing strategy. 1. Learn what a contracted XLA looks like 2. Understand the contractual governance differences with XLAs and traditional metrics 3. Learn the options for contracting XLAs alongside the recommended approach 4. Learn how best to manage penalties/rewards
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Power Hybrid Work Software: Seamless, secure, scalable with enterprise agreement
By:
Type: Video
Discover software essentials for better work experiences - enabling a frictionless user experience with end-to-end security, manageability, and visibility. And hear about our special hybrid work software offer and enterprise agreement.
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Power Hybrid Work Software: Seamless, secure, scalable with enterprise agreement
By:
Type: Replay
Discover software essentials for better work experiences - enabling a frictionless user experience with end-to-end security, manageability, and visibility. And hear about our special hybrid work software offer and enterprise agreement.
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Automate your contract renewal process to stay ahead of deadlines
By: Docusign
Type: Blog
Manual tracking of contract renewals with spreadsheets leads to costly errors, with organizations losing $15M due to inefficiencies. Docusign IAM for Sales offers an AI solution that monitors expiration dates, creates alerts, and automates renewals. Discover the advantages of IAM for Sales in this blog post.
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Episode 1: Modernize your tech stack
By:
Type: Video
In this episode we navigate the world of modernization. It's not just about dealing with your existing technology stack and licensing agreements. There are plenty of opportunities for modernization at every layer of the stack, from databases to operating systems and application code to better support SaaS delivery models.
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Establishing Guardrails in Your Cloud
By:
Type: Talk
The acceptance of risk should be based on a business decisions, NOT the agreement to use a type of technology! Transform your organization with all of the beauty of cloud while safeguarding your corporate GRC strategy. Learn how to put guardrails into your cloud to enforce corporate security and compliance policies, and reduce risk.
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Establishing Guardrails in Your Cloud
By:
Type: Video
The acceptance of risk should be based on business decisions, NOT the agreement to use a type of technology! Transform your organization with all of the beauty of the cloud while safeguarding your corporate GRC strategy. Learn how to put guardrails into your cloud to enforce corporate security and compliance policies, and reduce risk.
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How to align fixed income and equity portfolios with the Paris climate goals
By:
Type: Talk
Aligning your portfolios with the Paris agreement across asset classes presents some unique challenges. FTSE Russell’s new Fixed Income EU Climate Benchmarks Index Series and the equity EU Climate Benchmarks Index Series are designed to capture the goals of the 2015 Paris Climate Agreement and support the transition to a lower-carbon economy. Coupled with our equity benchmark series, the new fixed income indices enable investors to align their sustainable investing approach in a consistent way across asset classes. Read our new paper to find out more. Join our webinar as a panel of FTSE Russell experts discuss: • The EU’s regulatory framework for Paris-Aligned and Climate Transition Benchmarks • The challenges of aligning fixed income and equity portfolios with the Paris agreement • Our exclusive partnership with the Transition Pathway Initiative (TPI), which allows us to use data to assess companies’ climate preparedness Speakers from FTSE Russell: • Richard Davies, Director, Fixed Income and Multi-Asset Index Product Management • Hilary Norris, Product Manager, Sustainable Investment • Hannah Layman, Senior Researcher, Equity Index Research and Design • Moderator: Aled Jones, Head of Sustainable Investment Solutions
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Fireside Chat with Prof. Paolo BALBONI
By:
Type: Talk
Fireside Chat with Prof. Paolo BALBONI (Co-chair, CSA Privacy Level Agreement WG & Principal Author CSA GDPR CoC) Moderator: Ekta MISHRA (APAC Membership Director & Country Manager India, CSA, CSA)
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Non-Disclosures Get Trickier Under SEC Scrutiny - FinServ Tech Oracles 18
By:
Type: Talk
Companies have long used employee non-disclosure agreements to protect proprietary information. Now, regulators are trying to ensure that clauses in those agreements don’t also serve to inhibit whistleblowers from reporting potential corporate wrongdoing. Johna and Jerry discuss how these NDA issues are likely to drive actions that FinServ companies will need to take to minimize their risks. With your FinServ Tech Oracles: • Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA) • Jerald Murphy, Nemertes Senior VP of Research + Consulting FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi...) Brought to you by Nemertes.
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Service-level agreements (SLAs) 101
By: Informa TechTarget
Type: Analyst Brief
In this exclusive Forrester report, explore the importance of standardizing service-level agreements (SLAs).
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How one company scaled its partnerships and streamlined workflows
By: Docusign
Type: Case Study
Catchafire replaced manual processes with DocuSign IAM for Sales. The platform cut agreement processing time by 77%, streamlined document generation, and provided valuable contract insights through AI. This efficiency boosted revenue and strengthened Catchafire's ability to connect nonprofits with volunteers.
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Employment Contracts in the Modern Workforce
By:
Type: Replay
With hybrid and remote work the norm, employee contracts are more crucial now more than ever. Not only do they outline what is required of the worker, they also set out both the rights and obligations of both employer and employee. With changes to the working landscape and your ever-evolving business needs - are your employee contracts fulfilling what they should? In this webinar, ‘Employment Contracts in the Modern Workforce’, we assemble our group of experts from Veremark, Remote and Helios to delve into the complexities of crafting, negotiating, and enforcing employee agreements in the current business environment. Join us as we: Deconstruct the modern employee contract - and explore the essential elements that have evolved to meet the demands of today. Consider legal and compliance requirements - how do you ensure your agreements are both fair and legally sound? Gather best practices to drafting contracts - sharing the tips and strategies for creating clear and comprehensive contracts. This is a must-attend for HR professionals, business owners, hiring managers and legal advisors. Register now to secure your spot!
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Traditional SLAs; Should I remove them?
By:
Type: Replay
Experience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing your ‘set in stone’ SLAs and replacing them? SLAs have been labelled differently by ITSM thought leaders over recent years, bringing the question of whether or not they are serving a purpose to your IT organisation, or whether they are actually producing more harm than good. Sami, an avid supporter for removing SLAs, discusses with Pasi the importance of using the right metric for measurement - SLAs measure the process, XLAs measure the outcome and value. Furthermore, in this episode, we hear from Marte Thorbjønsen, the Director of IT Core Operations for Wilhelmsen group, and the decisions to remove SLA measurements from their Chat measurement. And if you thought that’s all we could get into a 15-minute episode, we also hear from XLA Collab CEO, Alan Nance, discussing HappySignals Global IT Experience Benchmark report data on the impact of including rewards in your agreements with your Service Desk, instead of SLAs and sanctions.
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Traditional SLAs; Should I remove them?
By:
Type: Replay
Experience Level Agreements (XLAs) are the topic everyone's talking about. But does this mean you should be removing your ‘set in stone’ SLAs and replacing them? SLAs have been labelled differently by ITSM thought leaders over recent years, bringing the question of whether or not they are serving a purpose to your IT organisation, or whether they are actually producing more harm than good. Sami, an avid supporter for removing SLAs, discusses with Pasi the importance of using the right metric for measurement - SLAs measure the process, XLAs measure the outcome and value. Furthermore, in this episode, we hear from Marte Thorbjønsen, the Director of IT Core Operations for Wilhelmsen group, and the decisions to remove SLA measurements from their Chat measurement. And if you thought that’s all we could get into a 15-minute episode, we also hear from XLA Collab CEO, Alan Nance, discussing HappySignals Global IT Experience Benchmark report data on the impact of including rewards in your agreements with your Service Desk, instead of SLAs and sanctions.
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Employment Contracts in the Modern Workforce
By:
Type: Replay
With hybrid and remote work the norm, employee contracts are more crucial now more than ever. Not only do they outline what is required of the worker, they also set out both the rights and obligations of both employer and employee. With changes to the working landscape and your ever-evolving business needs - are your employee contracts fulfilling what they should? In this webinar, ‘Employment Contracts in the Modern Workforce’, we assemble our group of experts from Veremark, Remote and Helios to delve into the complexities of crafting, negotiating, and enforcing employee agreements in the current business environment. Join us as we: Deconstruct the modern employee contract - and explore the essential elements that have evolved to meet the demands of today. Consider legal and compliance requirements - how do you ensure your agreements are both fair and legally sound? Gather best practices to drafting contracts - sharing the tips and strategies for creating clear and comprehensive contracts. This is a must-attend for HR professionals, business owners, hiring managers and legal advisors. Register now to secure your spot!
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Datacloud Borderless - Q1 Analysis M&A And Investor Outlook For The Next 12 Mont
By:
Type: Video
Despite the challenges 2020 has presented the Global Economy with, the first 6 months of the year have witnessed important transactions, corporate agreements and strategic allocation of capital that will significant impact on the DCs infrastructure, bandwidth and cloud services landscape. In this session speakers provide an in-depth analysis and forecast for the wider investment community.
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Network SLAs for the Cloud-First Era
By:
Type: Talk
Don’t Box Yourself in with outdated Service Level Agreements Network SLAs have been usually about device uptime and link performance. But in a cloud-first world, is this enough? Join us as we explore the many elements of a cloud-first WAN and uncover what new SLA categories really matter for network architects to define, control, and report on in this cloud-first era.
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Too Many “DR”s - How to Think About Extended Detection and Response (XDR)
By:
Type: Talk
Extended detection and response (XDR) is a solution area which is not yet fully defined. There is no broad agreement on which key capabilities must be included, but a common thread through most definitions includes visibility into network and endpoint entities. Both are important, but one is far more essential than the other. Join this session to learn why network visibility (or NDR) should be at the heart of your future XDR plans.
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Close deals faster with Slack, DocuSign, and Salesforce
By:
Type: Replay
Learn how Slack’s powerful integrations with Salesforce Sales Cloud and DocuSign Agreement Cloud come together in Slack to help drive deals forward. This webinar is best for: - Sales professionals B2B buying and selling is more complex than ever. The average sale today involves 10 people, lasts 102 days, and has to all happen in a hybrid world. Sales organizations are adapting quickly to this new landscape, enabling reps with technology and shifting how they engage with prospects and customers. Gartner predicts that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels. However, digitizing the sales process is no easy task. Critical information that reps need is spread across various tools, causing the contracting process to drag on. Learn how Slack’s powerful integrations with Salesforce Sales Cloud and the DocuSign Agreement Cloud come together in Slack to help drive deals forward, boost rep productivity, and deliver a better experience for your buyers. Things you’ll learn: - Minimize context switching by generating custom agreements with important information from Salesforce and templates from DocuSign together in one place - Automate and streamline approvals with Slack’s Approvals Bot based on quote configurations in Salesforce Sales Cloud - Speed up the contracting process and deliver a superior customer experience using DocuSign eSignature with Slack Connect Presented by: Michelle Hess - Enterprise Account Executive, Slack Prachi Mishra - Senior Product Marketing Manager - Salesforce partnership, DocuSign
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Computer Weekly 4 August 2020: The UK's $500m space technology gamble
By: TechTarget ComputerWeekly.com
Type: eGuide
In this week's Computer Weekly we ask why the UK gov-ernment is spending $500m on a bankrupt satellite technolo-gy company. After a European court quashes the EU-US data sharing agreement, we examine the implications for a UK-EU data protection deal after Brexit. And how have small cloud suppliers coped in the pandemic? Read the issue now.
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BI Market Agreements - are they still real?
By:
Type: Talk
This session will consider what were previously universally adopted market agreements as to how BI claims in the UK should be handled; they took practice beyond policy wordings. Are they still in force? Learning objectives: • Understand in what ways market practice went beyond policy wordings • Appreciate the extent to which those practices have been revoked • Consider whether they are still in force in an age of contract certainty
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Computer Weekly 4 August 2020: The UK's $500m space technology gamble
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly we ask why the UK gov-ernment is spending $500m on a bankrupt satellite technolo-gy company. After a European court quashes the EU-US data sharing agreement, we examine the implications for a UK-EU data protection deal after Brexit. And how have small cloud suppliers coped in the pandemic? Read the issue now.
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What’s currently going on with the global mobile network operator landscape?
By:
Type: Video
In this video, Nick Earle, Chairman and CEO at Eseye, discusses how advancements in eSIM technology and the EUICC protocol have revolutionized customer choice by breaking the traditional lock between operators and SIM cards. For decades, SIM cards were locked to a specific operator, dictating roaming agreements and limiting customer flexibility. However, with the advent of generic SIMs, this dynamic has shifted, offering customers greater choice and forcing operators to innovate with new value-added services to retain revenue. This change, coupled with declining data prices and pressures on roaming agreements, is creating considerable disruption. Operators now face the challenge of adopting new platforms—specifically, eSIM platforms that can work with multiple operators and localize connections. This collaborative model allows operators to maintain billing and customer relationships while federating connectivity with former competitors. This major shift is expected to enhance customer choice and drive greater adoption in the IoT market over the coming years.
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Exploring “XLA Plus” – XLA Plus OCM, XLA Plus SIAM, XLA Plus HR, XLA Plus CX
By:
Type: Video
Weston shares his thoughts on why experience level agreements (XLAs) are much more meaningful and useful when we expand our focus beyond IT and connect XLAs to these other programs such as OCM, SIAM, HR, and Customer Experience. In the session, Weston shares his thoughts on employee experience and the importance of integrating an Employee Experience program OCM, SIAM, Customer Experience, and HR. He believes that when all of these converge, we are ‘better together’.
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The UK-Aus FTA: What does it mean for Financial Services and FinTech sectors?
By:
Type: Talk
The Australia-United Kingdom Free Trade Agreement was signed virtually on 17 December 2021. This FTA delivers significant outcomes for both Australian and UK FinTechs and consumers, now and into the future, increasing opportunities for digital trade across all sectors of the economy. This webinar, brought to you in partnership with Austrade, an Innovate Finance strategic hub member, will identify and debate the practical benefits and effects that this historical agreement will bring, when and how you can get involved. We will be joined by speakers from both government and industry who will demonstrate to you why this matters to you and your business. Speakers: Ana Nishnianidze, Austrade Nick Williams, Department of Foreign Affairs and Trade Hessel Verbeek, KPMG Panel Discussion, Introduced by Ana Nishnianidze, Austrade: Philippa Martinelli, FinTech Advisor, DIT (moderator) Jack Pinczewski, APAC Government Relations Manager, Wise Dirk Steller, Founder / Managing Partner, Seed Space Venture Capital Ben Hobby, VP, RegTech, Objective Corporation James Perry, Head of Client Services, Bud
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XLAs: Applying The Art & Science of Experience
By:
Type: Talk
Get your hands-on practical XLA advice! Everybody's talking about experience level agreements (XLAs), but where do you get started with them? Join this online session on 3rd March with ITSM Academy founder and CEO, Lisa Schwartz for all the practical advice you need to successfully adopt XLAs into your organization. In the presentation, Lisa will: - Walk you through what an XLA is, and how they augment, not replace, existing Service Level Agreements (SLAs) - Show examples of XLAs in action - Discuss why they've become so impactful, especially with our global shift to working from home - Explain why XLA has been listed in the Gartner Hype Cycle as Emerging, with a 5-10-year plateau. Can't attend? Sign-up for this session anyway and we'll send you a recording to watch at your leisure. Unfamiliar with Lisa? She leads her teams in the delivery of exceptional educational experiences in the disciplines of IT service management (ITSM), ITIL, DevOps, Agile service management, and employee experience. Additionally, she is a co-founder and board member of both the DevOps Institute and XLACollab. If you're looking for practical advice to get started with - or improve upon - your XLA journey, be sure to sign up for this session.
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XLAs: a must for a happy service desk
By:
Type: Video
Experience Level Agreements (XLAs) are an ever growing topic. For a good reason. At ABN AMRO, one of the largest banks in the Netherlands, we believe XLAs are a must for a happy service desk. With XLAs, you measure what truly matters, not what happens on the service desk. Resulting in fewer tickets, more efficient employees and better service experience. In this presentation, Aniek from ABN AMRO, will walk you through what an XLA is and show you examples of XLAs in action.