Deloitte CIO survey 2016-2017 – UK Edition

Deloitte’s 2016–2017 global survey of CIOs, UK edition, takes a step forward in understanding of how CIOs create legacy - the value and impact technology leaders deliver to their organisations.
The survey explores the extent to which CIO personality traits (“nature”) influence legacy more or less than technology capabilities (“nurture”). It also explore the gaps between IT capabilities and business expectations and the agility of CIOs to realign their capabilities to their business needs. Finally, it analyses the idea of the “digital iceberg” and how CIOs are better positioned than any other occupant of the C-suite to drive digital across the entire organisation.
The survey uncovered a shift in business priorities from “business performance” to “customers,” with 57% of CIOs choosing “customers” as their top priority, compared to 45% in last year’s survey. “Customer” remained the top priority for eight of the 10 industries represented in the survey. However, only 45% of CIOs stated their information technology organisation is involved in delivering customer experience through IT capabilities, and 28% of CIOs feel their IT organisations are below average in their digital skill sets.