Incident Management Handbook for Jira Service Management

This e-book explores effective incident management for modern IT teams, covering:

• Incident response processes and roles
• Best practices for post-incident reviews
• Analyzing incident metrics and KPIs
• Challenges in IT incident management today
• Strategies for optimizing incident management

The guide emphasizes a blameless culture, clear communication, and continuous improvement. It offers advice on prioritizing alerts, creating on-call schedules, and using automation to streamline processes. It also discusses downtime's financial impact and tools like Jira Service Management for modernizing practices.

Explore incident management best practices in this insightful e-book.

Vendor:: Atlassian
Posted:: Oct 21, 2023
Published:: Mar 7, 2025
Format:: PDF
Type:: eBook

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