6 ways GenAI-fueled Now Assist improves the customer experience

Now Assist, ServiceNow's AI, transforms customer service by enhancing self-service, boosting agent productivity, and speeding resolution times. It addresses key challenges in service management:

• Reduces customer effort and increases satisfaction with intuitive self-service
• Enhances agent productivity with auto-generated summaries and suggested actions
• Empowers field technicians with work order summarization and crucial information access
• Streamlines app development and automation for all developers

Now Assist ensures responsible AI use with strong data governance and security. By merging AI with workflow automation, ServiceNow helps organizations deliver value faster and stay competitive.

Vendor:: ServiceNow and iTech AG
Posted:: Feb 27, 2025
Published:: Feb 27, 2025
Format:: PDF
Type:: eBook

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