The State Of AI In Service Management

This report reveals AI adoption in service management across industries. Key findings include:

• 88% of organizations use AI in service management
• R&D departments lead with 62% in the optimization stage
• Data privacy and security are concerns for 72%
• 80% report AI enhances data-driven decision-making
• 89% plan to expand AI investments in 12 months

The report highlights enthusiasm for AI's potential and challenges in implementation. It emphasizes strategic approaches to AI adoption, balancing technological advancement with workforce development and data security.

For a detailed analysis of AI trends in service management, read the full eBook.

Vendor:: Atlassian
Posted:: Mar 5, 2025
Published:: Mar 5, 2025
Format:: PDF
Type:: eBook

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