New research explores AI's impact on unified communications

The Aragon Research Globe for Intelligent Unified Communications and Collaboration (iUC&C) 2025 reviews 14 key providers in a dynamic market. Key trends include:

• AI-powered assistants boosting productivity
• Omni-channel communications with video, chat, and voice
• Increased focus on security and compliance
• Shift to integrated platforms over best-of-breed solutions
• New use cases like telehealth using UC&C capabilities

The report evaluates vendors' strengths in cloud offerings, AI features, industry focus, and global reach. It guides enterprises to choose 1-2 UC&C providers offering secure, intelligent platforms.

For detailed market analysis and vendor evaluations, read the full report.

Vendor:: Mitel
Posted:: Mar 6, 2025
Published:: Mar 6, 2025
Format:: PDF
Type:: Analyst Report

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