Human & AI & Knowledge: The Future of Compliant and Customer-Focused Contact Centers

The future of contact centers blends human expertise, AI, and knowledge management. This webinar examines how a human-AI balance can transform customer service, addressing compliance and agent needs.

Key topics include:

· Scalable compliance with Gen AI and human oversight
· Next-gen agent tools for streamlined interactions
· Harmonizing AI precision with human judgment
· Smart Snippets for personalized experiences

Experts from IDC and Upland Panviva discuss strategies for scalable, customer-first knowledge solutions. The webinar offers actionable insights for enhancing contact center performance in 2025 and beyond.

Watch this webinar for insights into compliant, customer-focused contact centers.

Vendor:: RightAnswers by Upland
Premiered:: Mar 10, 2025
Format:: Multimedia
Type:: Webcast

Already a Bitpipe member? Log in here

Download this Webcast!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.