How GenAI can transform customer service experiences

Now Assist, ServiceNow's generative AI capability, transforms customer service by accelerating self-service, boosting agent productivity, and speeding resolution times. This eBook explores how Now Assist:

• Enhances self-service with conversational AI
• Improves agent efficiency with automated summaries and suggested actions
• Optimizes field service with work order summarization and intelligent scheduling
• Accelerates app development with AI-powered code generation

Now Assist integrates with the Now Platform, enabling organizations to leverage GenAI and automation technologies. The eBook also discusses responsible AI implementation and a platform-centric approach to maximize AI investments.

Vendor:: ServiceNow and Nexon
Posted:: Mar 7, 2025
Published:: Mar 8, 2025
Format:: PDF
Type:: eBook

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