AI Guide for Contact Centers

This eBook explores AI's impact on contact centers, covering technologies like natural language processing, machine learning, and generative AI. It examines AI's role in enhancing knowledge management, customer experience, and workforce optimization, while addressing ethical considerations like data privacy and human oversight.

Key topics include:

AI basics and evolution in contact centers
AI-powered knowledge management
Enhancing customer experience with chatbots
Workforce optimization through AI
Ethical considerations and trends

Gain insights into leveraging AI to improve contact center operations and satisfaction. Read the full eBook to learn how AI reshapes customer service.

Vendor:: RightAnswers by Upland
Posted:: Mar 9, 2025
Published:: Mar 10, 2025
Format:: PDF
Type:: eBook

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