Simplify Your Agents' Desktop to Enhance Customer Experience

Digging for data across multiple systems, sifting through hundreds of support documents, and dealing with difficult customers, all lead to agent frustration, customer dissatisfaction, and, ultimately, lost revenue.

This eBook explores how simplifying contact center agents' desktops can enhance both the agent and the customer experience, and will instruct you on how to address pain points like agent emotional fatigue, lack of integration, and information overload.

Inside also spotlights how Upland Software's products, including InGenius, RightAnswers, and Panviva, empower agents with tools for efficiency. These solutions integrate with CRM to consolidate data and use AI.

Read the eBook now.

Vendor:: RightAnswers by Upland
Posted:: Mar 9, 2025
Published:: Mar 10, 2025
Format:: PDF
Type:: eBook

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