In this session, we'll explore Accenture’s transformation of its IT organization from traditional ticketing systems to AI-powered technology excellence. Our experts will share valuable insights and best practices for harnessing AI to optimize your own IT services and operations. You will learn: - How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents - Accenture’s strategies for integrating AI into IT services and operations - How to cost-effectively migrate to ServiceNow and measure the value from your investment