In this session, we’ll explore three powerful automation approaches to revolutionise your service desk management. We'll delve into the realm of process automation, integration automation, and the use of AI-driven chatbots. By the end of this session, you'll be equipped with practical insights to enhance efficiency, user experience, and overall service desk performance. Takeaway points: Process automation for efficiency and user experience Integration automation: connecting ITSM with other business applications AI-Powered chatbots for enhanced user experience