Case Studies, Whitepapers, Webinars and Product Information sponsored by Parature, Inc.

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software CASE STUDY: In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. Posted: 28 Aug 2008 \| Published: 28 Aug 2008 TOPICS: Customer Satisfaction \| Database Management \| Database Performance Management \| Help Desks \| Software \| Software as a Service

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature CASE STUDY: BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. Posted: 25 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Customer Care \| Customer Satisfaction \| Licensing \| Metrics \| Product Development \| Software