PODCAST: To dig into AI’s impact on business agility, check out this episode of ServiceNow’s Enterprise Agility podcast, which features Agile Evangelist at ServiceNow, Fred Champlain, and SAFe Fellow, Richard Knaster.

Posted: 21 Nov 2024 | Premiered: Nov 21, 2024

PODCAST: Equal parts disruptive and innovative, generative AI is transforming work, forcing all organizations to figure out when – and in what ways – to apply the technology. To unlock insights for developing and executing a GenAI strategy at your business, tune into this 12-minute episode of ServiceNow’s Enterprise Agility podcast.

Posted: 20 Nov 2024 | Premiered: Nov 20, 2024

PODCAST: As organizations continue to integrate AI and other automation technologies into their day-to-day operations, many are working to ensure that these tools can be used to improve their customer experiences (CX). However, finding the right strategies or building the perfect approach isn’t always easy. Tune into this podcast to learn more.

Posted: 20 Nov 2024 | Premiered: Nov 20, 2024

EBOOK: In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.

Posted: 14 Nov 2024 | Published: 18 Nov 2024

EBOOK: In this e-book, you'll discover how Strategic Portfolio Management powered by AI can accelerate productivity, increase agility, and transform the experience for your organization. Read on now to learn more.

Posted: 14 Nov 2024 | Published: 15 Nov 2024

EBOOK: In this e-book, you'll discover how to leverage generative AI to drive strategic business advantages and maximize productivity and user experiences. Access the full e-book now to learn more.

Posted: 14 Nov 2024 | Published: 14 Nov 2024

EBOOK: Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.

Posted: 06 Nov 2024 | Published: 05 Nov 2024

EBOOK: Is your organization aligned to pivot fast when change hits? Explore the CIO guide to tackling technology challenges across the business and see how a unified platform helps your entire organization align and to quickly pivot in times of change while driving innovation and minimizing costs.

Posted: 05 Nov 2024 | Published: 05 Nov 2024

EBOOK: 71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer-service experiences? Read this e-book to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer-service agents, while lowering costs.

Posted: 05 Nov 2024 | Published: 05 Nov 2024

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Posted: 29 Oct 2024 | Premiered: 24 Oct 2024

EBOOK: Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.

Posted: 04 Oct 2024 | Published: 04 Oct 2024

ANALYST REPORT: Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.

Posted: 30 Sep 2024 | Published: 24 Sep 2024

WEBCAST: To keep up with digital transformation, many organizations have started to integrate Gen AI and other automation tech for improved efficiency, productivity, and satisfaction. However, many are still hesitant to lean into these tools. Tune into this webinar to learn more.

Posted: 27 Sep 2024 | Premiered: Sep 27, 2024

ANALYST REPORT: In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.

Posted: 27 Sep 2024 | Published: 27 Sep 2024

RESEARCH CONTENT: 66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.

Posted: 26 Sep 2024 | Published: 26 Sep 2024

ANALYST REPORT: Today, it’s critical for organizations to ensure that they have the right technology and strategies to improve their employee’s schedules, activities, performance, and overall satisfaction. However, deciding on a contact centre workforce solution is easier said than done. Access this guide to learn more.

Posted: 26 Sep 2024 | Published: 26 Sep 2024

EBOOK: Your customers are fed up with long resolution times, and so are your employees. How do we fix these problems and ensure your customer base stays intact? Find out how to connect your organisation and streamline your systems with the most talked about Customer Experience report in Singapore.

Posted: 24 Sep 2024 | Published: 24 Sep 2024

WHITE PAPER: In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.

Posted: 24 Sep 2024 | Published: 24 Sep 2024

CASE STUDY: Wipro Limited, a global IT services provider, uses ServiceNow's Hardware Asset Management to automate its asset lifecycle and save time and costs. This resulted in a 50% reduction in manual tasks, 25% improvement in productivity, and $1M in annual savings. Read the full case study to learn more.

Posted: 24 Aug 2024 | Published: 27 Aug 2024

PRODUCT OVERVIEW: In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.

Posted: 24 Aug 2024 | Published: 26 Aug 2024

WHITE PAPER: Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.

Posted: 23 Aug 2024 | Published: 05 Sep 2024

ESG RESEARCH REPORT: To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”

Posted: 23 Aug 2024 | Published: 04 Sep 2024

ANALYST REPORT: Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.

Posted: 23 Aug 2024 | Published: 23 Aug 2024

ANALYST REPORT: In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.

Posted: 08 Aug 2024 | Published: 17 Apr 2024

EBOOK: As organizations digitally transform, HR leaders must develop new skills to drive business change, leverage data and AI, and improve employee experiences. Download this e-book to learn how HR innovators are reshaping the function to support the future of work.

Posted: 02 Aug 2024 | Published: 03 Aug 2024