WEBCAST: This holiday season, retail organizations are looking for the most effective ways that they can ensure quick resolutions and rapid responses to CX. However, with so many requests and potential challenges, many companies find themselves floundering when it comes to customer experiences. Tune into this webinar to learn more.

Posted: 21 Nov 2024 | Premiered: Nov 21, 2024

WHITE PAPER: Discover solutions to common contact center pains, including reducing call transfers, enhancing self-service with chatbots, and increasing customer satisfaction. Access this guide to learn more and explore how to optimize your contact center operations and deliver an exceptional customer experience.

Posted: 30 Oct 2024 | Published: 31 Oct 2024

WHITE PAPER: Discover 5 essential strategies for contact center managers in the healthcare industry to deliver personalized, efficient patient experiences. Access this white paper to learn how to automate back-office tasks, optimize IVR, leverage data analytics, provide omnichannel support, and create a unified healthcare system.

Posted: 30 Oct 2024 | Published: 31 Oct 2024

EBOOK: Modern contact centers are transforming the patient experience in healthcare by improving accessibility, efficiency, and communication, leading to greater satisfaction and better clinical outcomes. Download this e-book to learn more and discover how contact centers can optimize your healthcare organization.

Posted: 30 Oct 2024 | Published: 31 Oct 2024

RESEARCH CONTENT: This exclusive research brief examines how to accelerate IT job readiness through practical experience. Discover insights on the challenges and frustrations tech professionals face with training, and learn how to build a more effective, relevant training program. Read the full research brief.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

EBOOK: Discover the latest in healthcare customer service: personalized care, task optimization, and continuous innovation. Master delivering top-notch, omnichannel experiences that align with patient needs. Dive into the E-Book for key features and processes to enhance service.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

BLOG: Contact center AI solutions can boost efficiency, increase agent productivity, and streamline operations. Learn the 4 ways AI enhances contact center performance and 3 tips for effective implementation. Read the full article to discover how AI can improve your contact center.

Posted: 07 May 2024 | Published: 07 May 2024

BLOG: 79% of businesses agree that today’s customers are smarter and more informed than ever, meaning that they expect more from their favorite companies, and are more likely to share when their expectations aren’t met. So, how can this best be done? Browse this market guide to learn more.

Posted: 04 May 2024 | Published: 04 May 2024

BLOG: Today, 31% of customers report that they have higher service expectations than they had last year. This makes it critical for organizations to level up their customer service efforts. However, meeting these new standards is tricky, and implementing new strategies or solutions can be daunting. Browse this article to learn more.

Posted: 03 May 2024 | Published: 03 May 2024

BLOG: Call center management is no easy task. Between handling requests and operations to coaching staff and ensuring they’re engaged, it can be a lot to handle for anyone. So, is there a way to make these processes easier? Browse this article to learn more.

Posted: 30 Apr 2024 | Published: 30 Apr 2024

BLOG: In today’s world of sharing, customer experiences have never been more important. 72% of customers share their good experiences with others, and 13% of customers tell at least 15 people if they have a negative experience with a company. So, how can you ensure positive customer service every time? Access this article to learn more.

Posted: 26 Apr 2024 | Published: 26 Apr 2024

BLOG: With 52% of today’s customers agreeing that they expect a response from a brand within an hour or less, and 48% saying that they expect specialized treatment to stay committed to a brand, it has become critical for organizations to enhance their call and contact center processes. Dig into this article to learn more.

Posted: 25 Apr 2024 | Published: 25 Apr 2024

BLOG: By streamlining your interactive voice response (IVR) call center system, you can supercharge your business's operational efficiency, productivity, and customer experience. Read this blog post now to get an in-depth look at how IVR can enhance your call center as well as 15 best practices to maximize its potential.

Posted: 24 Apr 2024 | Published: 24 Apr 2024

BLOG: When 71% of today’s customers report that they believe that a quick response from a customer service team drastically improves their experience, it has become critical for organizations to revamp their contact center efforts to prioritize speed, quality, and efficiency. Dig into this article to learn how this can best be done.

Posted: 23 Apr 2024 | Published: 23 Apr 2024

BLOG: It’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.

Posted: 20 Apr 2024 | Published: 20 Apr 2024

BLOG: When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.

Posted: 20 Apr 2024 | Published: 20 Apr 2024

BLOG: Agents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year.

Posted: 18 Apr 2024 | Published: 18 Apr 2024

WHITE PAPER: Today, customers and employees expect more when it comes to experiences. To meet these new standards, 57% of leaders report that they plan to increase their AI investments by at least 25% to improve the customer service journey for all. But how effective is AI, really? Browse this white paper to learn more.

Posted: 03 Apr 2024 | Published: 03 Apr 2024