BLOG: Contact centers are evolving with the rise of omnichannel communication, IoT, self-service, and AI. Learn how virtual contact centers can help you connect with customers, empower agents, and leverage analytics to deliver excellent service. Read the full blog post to discover the future of contact centers.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

BLOG: Registrar Corp, a compliance solutions provider, partnered with InterVision to boost efficiency and security. The collaboration resulted in a 50% reduction in IT spending, enhanced security, and improved operational efficiency. Read the full blog post to learn how InterVision's tailored solutions transformed Registrar Corp's IT infrastructure.

Posted: 13 Jun 2024 | Published: 13 Jun 2024

BLOG: Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

CASE STUDY: Experiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations. Follow the department’s journey, supported by an MSP, in this case study.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

PRODUCT OVERVIEW: Today, organizations are looking for secure, innovative, and fully managed cloud solutions that they can integrate into their daily processes for operational success.However, many of these systems can bring on unwanted challenges, which can be discouraging. Access this white paper to learn more.

Posted: 05 Jun 2024 | Published: 05 Jun 2024

BLOG: Explore the emerging technologies transforming contact centers, from cloud-based networks to advanced data analytics. Learn how to leverage the latest innovations to enhance customer experiences and empower your agents. Read the article to discover the future of contact center technology.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

BLOG: The contact center of the future is powered by innovative technologies like AI, IoT, and UCaaS. Learn how to transform your contact center experience by leveraging the latest trends in this informative blog post.

Posted: 31 May 2024 | Published: 31 May 2024

BLOG: A proof of concept (POC) bridges the gap between marketing-type value propositions and concrete use-case definition and planning. ConnectIV CX delivers a modernized, cloud-based contact center solution, and implements a POC approach to identify relevant use cases and reverse engineer an approach that meets your needs. Read on to learn more.

Posted: 31 May 2024 | Published: 31 May 2024

WHITE PAPER: As ransomware threats continue to surge, cybercriminals are using advanced tactics, which are crippling businesses. In fact, 66% of companies were hit in the past year, making it critical for organizations to have the right measures in place to combat them. Access this white paper to learn more.

Posted: 30 May 2024 | Published: 30 May 2024

BLOG: Today, customer experience (CX) is more important than ever, and doing the bare minimum throughout your contact center processes is no longer cutting it. So, what can contact center leaders do to enhance their CX efforts? Access this article to learn more.

Posted: 28 May 2024 | Published: 28 May 2024

WHITE PAPER: With the average, overall satisfaction rate for digital government contact centers being 66%, it has become clear that agencies and organizations need to step up their game when it comes to the citizen experience. So, how can this best be done? Access this guide to learn more.

Posted: 28 May 2024 | Published: 28 May 2024