WHITE PAPER: Secure customer data is vital for cloud-based contact centers. Discover how Luware Nimbus, a Swiss SaaS solution, uses encryption, multifactor authentication, and compliance certifications to safeguard sensitive information. Read the white paper to explore key considerations for selecting a secure SaaS contact center platform.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: Discover how AI-powered email analysis can transform your contact center. Learn to boost agent efficiency, improve customer satisfaction, and make informed decisions with AI insights. Get a personalized demo of Luware Nimbus to see the real-world benefits of AI email analysis.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: Discover how AI can transform your contact center by streamlining processes, assisting agents, and reducing costs. Explore top AI use cases, the latest technologies, and strategies to mitigate risks. Read the white paper to learn how to start enhancing your contact center with AI.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

BUYER'S GUIDE: Learn how AI-powered chatbots like Microsoft Copilot can transform your customer service. Discover how to integrate Copilot with Luware Nimbus to enhance support efficiency and deliver exceptional customer experiences. Read the full Buyer's Guide to explore the future of intelligent chatbots.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

BUYER'S GUIDE: Explore a comprehensive comparison of AI models to find the best fit for your business needs. Discover key factors like accuracy, speed, scalability, and cost. Learn how leading AI models from Microsoft, Google, and AWS performed in a real-world email analysis scenario. Read the full Buyer's Guide to make an informed decision.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: Explore the benefits of an omnichannel contact center, including reduced churn, improved customer experience, and enhanced service. Learn about key features like unified customer view, intelligent routing, and workforce enablement. Download the guide to discover how to implement an effective omnichannel strategy.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

PRODUCT OVERVIEW: Discover how the Luware Attendant Console can help your receptionists manage calls efficiently, streamline operations, and elevate customer experiences. Learn more by exploring the full feature set.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: Discover the 5 unexpected benefits of SOC 2 compliance, including cultivating a security-first culture, optimizing operations, and driving business growth. Get expert tips from PwC on successfully obtaining the SOC 2 attestation. Read the full white paper to learn more.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

PRODUCT OVERVIEW: Unlock the full potential of Microsoft 365 with AI-powered tools like Copilot. Learn how to leverage the Microsoft ecosystem and partner solutions to optimize business operations and enhance customer service. Get a personalized demo of Luware Nimbus, an integrated contact center solution built on Microsoft 365.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: Learn how to configure a speech recognizer in Azure Portal and integrate it with Luware Nimbus. Get step-by-step guidance on setting up speech recognition services and enhancing customer service with text-to-speech functionality. Read the full white paper to explore the possibilities.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

PRODUCT OVERVIEW: Luware Nimbus is a powerful omnichannel contact center solution for Microsoft Teams, offering compliance recording, quality assurance, and deep integration with Microsoft 365 and third-party apps. Discover how Luware Nimbus can transform your customer service hub - read the full Product Overview.

Posted: 20 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: Call recording software is crucial for businesses to comply with legal requirements. This white paper covers best practices like data encryption, audits, and storage and consent standards. Learn to implement call recording strategies to improve customer interactions and dispute resolution. Discover the benefits of compliant call recording.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Learn key principles for managing third-party IT service providers to comply with the Digital Operational Resilience Act (DORA). See how Luware helps customers meet DORA requirements through SOC 2 certification, Microsoft 365 integration, and resilience testing. Read the full white paper to ensure your provider meets DORA commitments.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Effective communication surveillance is crucial for protecting financial institutions and reducing risk. This white paper examines the evolving regulatory landscape, technology's role in enhancing surveillance, and balancing it with privacy. Read the full white paper to learn how to safeguard your finance operations.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: AI is transforming regulatory compliance, but challenges remain. Learn how to navigate AI silos, manage AI expectations, and adapt the compliance workforce. Read the full white paper to discover how to unlock AI's full potential in your compliance operations.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Luware Recording named to the prestigious RegTech100 list, recognizing its innovative compliance recording solution. This achievement demonstrates Luware's commitment to helping financial institutions navigate complex compliance challenges. Read the full report to learn how Luware's technology can simplify and secure your compliance processes.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Explore how financial institutions can stay ahead of evolving compliance challenges. Learn about gaining access to expertise, leveraging intelligent technology, and investing in certified solutions to navigate the increasingly complex regulatory landscape. Read the full white paper to discover effective compliance strategies.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Luware Recording partners with SteelEye to enhance compliance surveillance capabilities. The partnership combines Luware's recording solutions with SteelEye's comprehensive surveillance platform, enabling proactive detection of market abuse and compliance breaches. Read the full white paper to learn more.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Luware has earned the Verint Elite Partner certification, showcasing its expertise and experience in financial compliance. This certification highlights Luware's ability to deliver comprehensive compliance solutions and exceptional support. Read the full white paper to learn more about Luware's commitment to compliance excellence.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: AI-powered compliance recording transforms how businesses handle regulatory requirements. It offers reduced risk, cost savings, improved accuracy, and enhanced insights. Discover how Luware Recording's AI automation can streamline your compliance processes in this white paper.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: This white paper explores the importance of SOC 2 compliance for compliance recording platforms. It discusses how SOC 2 simplifies security approval processes, streamlines vendor assessments, and builds trust through transparency. Learn how SOC 2 compliance can guide your decision-making when selecting a solution. Read the full white paper.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

PRODUCT OVERVIEW: This white paper outlines Luware's comprehensive cloud security strategy for its Luware Recording SaaS application. It covers authentication, access control, operational security, data privacy, and business continuity. Read the full white paper to learn how Luware secures remote access and protects customer data.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Luware Recording has achieved Microsoft 365 Certified Compliance Recording Solution status, ensuring seamless integration with Microsoft 365 and robust data security. This certification demonstrates Luware's commitment to delivering compliance solutions that meet industry standards. Explore how Luware Recording can support your compliance needs.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Intelligent Voice's speech analytics platform offers advanced features like transcription, sentiment analysis, and language detection to enhance compliance, improve customer service, and optimize call center metrics. Discover how Intelligent Voice and Luware Recording can transform your business. Read the white paper.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

WHITE PAPER: Luware Recording partners with comitFS to enhance regulatory compliance solutions. This collaboration aims to prevent recording gaps, meet reporting timelines, and expand Luware Recording's offerings, ensuring customers meet evolving requirements. Read the white paper to learn more.

Posted: 29 Jan 2025 | Published: 29 Jan 2025