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Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

Dispelling Myths & Revealing Truths about Email Management with SharePoint sponsored by Colligo Networks Inc. WHITE PAPER: This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. Posted: 18 May 2011 \| Published: 18 May 2011 TOPICS: Architectures \| Business Process Management \| Configuration Management \| Contact Management \| Contact Management Software \| Email Archiving \| Email Management \| Email Management Services \| Email Management Software \| SharePoint

Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance sponsored by Metalogix WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs. Posted: 28 Jun 2013 \| Published: 28 Jun 2013 TOPICS: Contact Management \| Contact Management Software \| Document Management \| Document Management Software \| Storage Best Practices

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

Contact Discovery Improves Performance of Direct Mail and Email Marketing sponsored by Harte Hanks WHITE PAPER: Access this brief case study to find out what solutions exist to ensure the information necessary for successful demand generation. Read on to see how you can pioneer successful lead management. Posted: 16 Dec 2014 \| Published: 16 Dec 2014 TOPICS: Sales \| Sales and Marketing Software \| Sales Contact Management Software \| Sales Information Systems \| Sales Representatives

Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results sponsored by InsideView WHITE PAPER: Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world. Posted: 26 Aug 2009 \| Published: 26 Aug 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Sales \| Sales and Marketing Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Social Networking

Software Lifecycle Integration: Six Reasons Not to Delay sponsored by Tasktop WHITE PAPER: Access this resource to learn 6 reasons why you may be costing your organization by waiting to integrate your software lifecycle. Posted: 23 Jul 2015 \| Published: 14 Dec 2015 TOPICS: Application Integration \| Application Life-Cycle Management \| Application Portfolio Management \| Applications Management \| Applications Software \| Business Process Management \| Project Management \| Project Portfolio Management \| SOA \| Software Best Practices \| Software Development Life-Cycles \| Software Project Management \| Software Upgrades

Creating your own future proof Private Cloud with a Software-Defined Datacentre solution sponsored by OVH WHITE PAPER: One of the most promising paths to virtualization continues to be a software-defined data center (SDDC). A SDDC gives your organization access to the benefits of the private cloud while also delivering a unified configuration of applications, resources, and infrastructure. Read OVHcloud’s white paper to better understand the basics of the SDDC now. Posted: 18 Dec 2019 \| Published: 18 Dec 2019 TOPICS: Cloud Computing \| Data Centers \| Software

SaaS vs. Premise-based Monitoring: 9 Reasons Why SaaS Makes More Sense sponsored by LogicMonitor WHITE PAPER: Access this resource for the 9 benefits of SaaS, and to find out why server and network monitoring is ideal for a cloud-based model. Posted: 05 Mar 2014 \| Published: 05 Mar 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Network Monitoring \| Server Hardware \| Software \| Software as a Service

Components: Increasing Speed and Risk sponsored by Veracode, Inc. WHITE PAPER: Most developers write their own code, but also integrate third-party components into their application to save time and effort. This paper explains some strategies that will help to secure applications from vulnerable open source components. Posted: 02 Feb 2018 \| Published: 02 Feb 2018 TOPICS: Application Security \| IT Management \| Open Source \| Software