In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
Download this report and learn the risks associated with privileged access, and explains how solutions from One Identity mitigate those risks with granular access control and accountability.
What really is edge computing? And how are near edge, far edge and tiny edge different? This guide explains what edge computing means for your business and how you can take advantage of it in a cloud native world. Read it here.
Achieving compliance in complex, multi-tenant environments can be challenging. Learn how a comprehensive GRC platform like TruOps can help you overcome administrative, assessment, compliance management, operational, security, and vendor risk challenges. Read the white paper to discover solutions.
In this e-book, explore the key considerations for how to begin, grow and continuously optimize a complete demand gen engine while staying responsive to changing business conditions as you go.
In order to provide an action-oriented approach to reducing the threat posed by all of those credentials, StrongDM built the Secure Access Maturity Model (SAMM).Download this white paper to unlock the full model and use it as a framework to evaluate your identity security systems, and guide you toward secure access maturity.
Secure your data in a work-from-anywhere world with Zscaler's integrated data protection approach. Learn how to gain visibility, control, and compliance across cloud apps, endpoints, and public clouds. Read the white paper to discover Zscaler's comprehensive data security solution.
To design customer conversations, it’s crucial to consider the user experiences and not just the artificial intelligence that’s behind the processes. However, to do this, companies need to know the dos and don’ts for successful virtual agents, as well as the basics for creating proper customer conversations. Access the guide to learn more.
Contact center leaders expect major transformations by 2030, including cloud-based platforms, remote workforces, and data-driven decisions. Discover the key findings and action plans for the contact center of the future in this exclusive market study.
In this issue of CW Middle East we look at how CIOs in the region are formulating their virtualisation strategies as organisations warm to the benefits of cloud computing.
