IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests. To succeed in their work today, technicians require a host of skills. Read this 7-page E-Guide for an overview of those skills.
This white paper dives into the Gravwell platform, highlighting its ease of deployment, customer support, and ability to address common pain points. Discover how Gravwell can help you unlock the value of your data without limits. Read the full white paper to learn more.
Managed Services for SAP Environments from Hitachi Digital Services can help maximize your SAP investment by providing a dedicated team to manage and maintain your SAP environment, whether on-premises or in the cloud. Learn how this comprehensive service can optimize your IT operations and boost performance.
In this week's Computer Weekly, Microsoft CEO Satya Nadella explains why he has made empathy a key part of technology innovation. We examine the latest news in the ongoing debate over the tax status of IT contractors in the public sector. And we ask if an emphasis on creativity will help attract more young people to work in IT. Read the issue now.
This report from Capgemini Consulting shows how the search for competitive advantage has driven organisations to shift the focus of their analytical efforts to back office operations
Companies are discovering the many advantages of communicating through social networking platforms. In this 14-page buyer's guide, Computer Weekly looks at how they can revolutionise collaboration, the options available for retailers and the pitfalls of communication overload
2016 is widely tipped to be the year DevOps goes mainstream, with enterprise IT managers either looking to ramp up or kick-start their efforts in this area, and start realising the benefits it can bring.
In this 13-page buyer's guide, Computer Weekly looks at how the technology cuts the numbers of discrete skills and associated costs while demanding that those who remain retrain to ensure they know how to manage all parts of the stack – and the organisation implements it with care and an understanding of the risks.
In this e-guide we round up the key ways backup has changed since tape was king and look at developments such as backup appliances, the use of the cloud as a backup target and even the need for backups to protect your workloads in the cloud.
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working.
