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What’s the key to a successful CX? Is it personalization, AI, chatbots, omnichannel—a combination of all the above, or something else?
Inside, explore what makes up a successful customer experience strategy. Learn how chatbots are influencing current CX trends, and discover:
- How to elevate your chatbot experience
- How to determine the chatbot-to-human handoff
- How to harmonize your CX strategy with technology
- How AI plays a pivots role in 21st century customer support
- And more
- Vendor:
- ServiceNow
- Posted:
- Feb 8, 2021
- Published:
- Jul 16, 2019
- Format:
- Type:
- eGuide
