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You think your organizations has the best contact center, but there’s no real way to know without tracking and measuring the right KPIs.

To help you determine which KPIs to track, SearchCustomerExperience put together this contact center guide.

Get your copy - after a brief survey—and expert advice on tracking service metrics, lowering support costs, and much more. And more

Vendor:
Informa TechTarget
Posted:
Mar 15, 2021
Published:
Nov 2, 2021
Format:
HTML
Type:
Resource

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