Promises & pitfalls of self-service automation

Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations.

Because of this, many businesses have started to leverage AI and automation to enhance the customer experience and lower their operational costs. But are these upgrades worth it?

Access this guide to gain more insight into the benefits and potential challenges of adopting contact center automation and discover if the technology is right for your company’s needs.

Vendor:: Talkdesk
Posted:: Jun 23, 2023
Published:: Jun 24, 2023
Format:: HTML
Type:: eBook

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