RESEARCH CONTENT: This benchmark explores how banks and credit unions use AI and omnichannel tactics to boost customer experience and loyalty. Discover key trends like rising CX importance, more AI and omnichannel spending, and digital transformation hurdles. Access the full report for optimal CX strategy insights.

Posted: 29 Jul 2024 | Published: 30 Jul 2024

EBOOK: Discover how generative AI will revolutionize the contact center of the future. Explore the impact on conversational AI, analytics, knowledge management, and more. Learn how to leverage this powerful technology while addressing key ethical considerations. Read the full e-book to learn more.

Posted: 29 Jul 2024 | Published: 30 Jul 2024

EBOOK: The financial services market is estimated to grow to a valuation of over $37bn. With that much at stake, financial service companies need to find ways to differentiate themselves from the competition and capture market share. To do that, it all starts with an optimized customer experience. Read on to see why and learn how you can make it happen.

Posted: 22 Jun 2024 | Published: 22 Jun 2024

RESEARCH CONTENT: In a saturated industry like the insurance marketplace, today’s providers are putting an emphasis on both the customer and employee experiences. With disconnected interactions and low-quality support plaguing the industry, the time is now to invest in an improved CX strategy. Read on to learn about a platform that ensures your CX rises above.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

VIDEO: Digital technologies have completely changed how consumers access healthcare, and this was only compounded by the pandemic. Now, consumers have almost unlimited choices when it comes to patient care and how they interact with providers. While these advancements are great, they are not without major challenges. Watch this video to learn about them.

Posted: 21 Jun 2024 | Premiered: 21 Jun 2024

RESEARCH CONTENT: The contact center has become one of the most important factors when it comes to customer retention in the banking sector. But it’s more than just achieving daily KPI’s, it’s about optimizing your services by focusing on the metrics that truly matter. Read on to learn about the five most important performance metrics for the call center.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

WHITE PAPER: Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

EBOOK: Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

RESEARCH CONTENT: As economic pressures force consumers to be more money conscious, organizations recognize the stakes. In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees. Read on to learn more.

Posted: 15 Jun 2024 | Published: 15 Jun 2024

RESEARCH CONTENT: Emerging technologies like blockchain, ecosystems, and AI assistants are transforming customer experience in financial services. This report explores how institutions can leverage a hybrid people and technology approach to improve security, reach new clients, and empower agents to build stronger relationships. Read the full report to learn more.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

WEBCAST: 56% of financial organizations expect to increase their investment in CX technology by 10% or more over the next 3 years, according to research by Talkdesk. So, what technology landscape will these businesses encounter? Unlock insights in this webcast featuring subject-matter experts from Talkdesk, Cambridge Savings Bank and more.

Posted: 13 Jun 2024 | Premiered: Jun 13, 2024

RESEARCH CONTENT: Today’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools. However, does this technology actually live up to the hype? Dig into this report.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

EBOOK: With new expectations for CX looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient. To do so, some have turned to generative AI. But what exactly are the benefits of this technology? Access this guide to learn more.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

EBOOK: Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

EBOOK: The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Posted: 12 Dec 2023 | Published: 12 Dec 2023

EBOOK: With the rise of generative pre-trained transformer (GPT) large language models such as ChatGPT, many organizations are looking for ways they can leverage these technologies to enhance their conversational AI initiatives. Access this guide to learn more.

Posted: 29 Jun 2023 | Published: 29 Jun 2023

EBOOK: Customers have new standards for service. They want timely, efficient service that’s available to them 24/7. However, this can be difficult for organizations to manage, as most don’t have the resources to meet these expectations. So, how can automation help? Access this guide to learn more.

Posted: 23 Jun 2023 | Published: 24 Jun 2023

EBOOK: To design customer conversations, it’s crucial to consider the user experiences and not just the artificial intelligence that’s behind the processes. However, to do this, companies need to know the dos and don’ts for successful virtual agents, as well as the basics for creating proper customer conversations. Access the guide to learn more.

Posted: 07 Nov 2022 | Published: 07 Nov 2022