The future of retail customer service: Interactive & unified

As economic pressures force consumers to be more money conscious, and handle their disposable incomes with care, organizations recognize the stakes.

In their efforts to elevate customer service, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly transactional way, to understanding and engaging with each customer as an individual.

In this Talkdesk Research Report, 303 global responses were collected among CX professionals employed by Retail and eCommerce organizations with more than 200 full-time employees.

Download the report to unlock findings from the state of customer experience and personalization.

Vendor:: Talkdesk
Posted:: Jun 15, 2024
Published:: Jun 15, 2024
Format:: HTML
Type:: Research Content

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