The new era of automation & intelligence for the contact center is here

With new expectations for customer experience (CX) looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient.

To do so, some have turned to generative AI to help assist their contact center agents. But what exactly are the benefits of this technology? What challenges may arise and how can you ensure success?

Access this interactive guide to gain insight into the current contact center landscape and discover how you can leverage AI that actually:

Helps agents help customers
Improves self-service rates
And more

Vendor:: Talkdesk
Posted:: Jun 8, 2024
Published:: Jun 8, 2024
Format:: HTML
Type:: eBook

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