Revolutionizing Healthcare Interactions: The Future Role of Generative AI in Contact Centers

We’re at the beginning of a massive shift in how healthcare organizations will deliver patient and member support, as expectations for automated and convenient service continue to rise. The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.

Vendor:: Talkdesk
Posted:: Dec 12, 2023
Published:: Dec 12, 2023
Format:: HTML
Type:: eBook

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