The state of contact centers in 2024: A benchmarking report

Today’s organizations are constantly looking for new ways that they can enhance their contact center processes in order to make operations more efficient. To do so, many have turned to generative AI and other automation tools.

However, does this technology actually live up to the hype? Is it meeting all of your expectations and how much of an impact is it having on your business and contact center teams?

Dig into this Global Contact Center KPI Benchmarking Report to gain more insight into the current contact center landscape and discover how companies are experiencing:

A 21% rise in call volume
A 13% drop in answer speed, a slight increase in talk time
A 52% agent attrition rate
And more

Vendor:: Talkdesk
Posted:: Jun 12, 2024
Published:: Jun 12, 2024
Format:: HTML
Type:: Research Content

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