CX leader’s guide for improving holiday retail experiences

As the holiday season nears, retailers confront supply chain issues and economic strains. This e-book offers a strategy for brands to adopt AI-driven contact center tech to bolster seasonal staff, with key points including:

AI tools can slash training time, call duration, and boost agent autonomy and brand uniformity
AI quality management and analytics swiftly pinpoint agent and customer service problems
Real-time alerts help mitigate adverse customer interactions

Access this guide to learn how tools like AI automation can equip seasonal agents to deliver top-notch service, fostering loyalty in the crucial holiday period, and discover exactly how your contact center and CX teams can excel.

Vendor:: Talkdesk
Posted:: Jun 4, 2024
Published:: Jun 4, 2024
Format:: HTML
Type:: eBook

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