Leveraging CX Research to Inform Your Personalization Efforts

While many may not spend much time thinking about the impact they have personally on customer experience, the impact is very real.

That’s why for this session brings together Stephanie Corby, Enterprise Strategy Group’s lead analyst on the topic and their SVP of Analyst Services, Doug Cahill for a special edition of our Analyst Insights for GTM Actions series.

In this webinar, discover:

What’s essential to understand about people’s wants and needs from the latest CX research.
Why these insights can help you frame out how you can address your own objectives with a clearer CX focus.
Essential guidance that anyone who cares deeply about the customer won’t want to miss.

Vendor:: Enterprise Strategy Group
Premiered:: Oct 28, 2023
Format:: HTML
Type:: Webcast

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