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For many customer service teams, the contact center is considered the ultimate customer experience (CX) hub and a key indicator of an organization’s performance. So, when NPS scores mean everything, how can companies and their contact centers enhance their CX operations and elevate their scores? Speech analytics may be your answer.

Browse this article to gain more insight into speech analytics and discover the 6 key ways this technology can help you raise your NPS scores, including:

• Predict NPS, C-SAT, and CES scores from every interaction
• Identify customers at risk of churning
• And 4 more

Vendor:

Hinduja Global Solutions

Posted:

Dec 15, 2023

Published:

Dec 15, 2023

Format:

HTML

Type:

Blog