BLOG: South Africa is emerging as a leading global destination for customer experience (CX) outsourcing. To access 5 predictions about CX outsourcing in the region, browse this article.

Posted: 18 Sep 2024 | Published: 25 Sep 2024

WHITE PAPER: South Africa is a top offshore customer experience delivery destination, offering a large talent pool, cultural compatibility, and lower costs. Learn how HGS is attracting and retaining top agents in its new South Africa delivery centre. Read the full white paper.

Posted: 03 Sep 2024 | Published: 04 Sep 2024

BLOG: South Africa's customer experience infrastructure has seen significant technological advancements, including AI-powered chatbots, mobile solutions, and big data analytics. Discover how these innovative solutions can transform your business and elevate the customer experience. Read the full blog to learn more.

Posted: 25 Aug 2024 | Published: 26 Aug 2024