BLOG: South Africa is emerging as a leading global destination for customer experience (CX) outsourcing. To access 5 predictions about CX outsourcing in the region, browse this article.

Posted: 18 Sep 2024 | Published: 25 Sep 2024

WHITE PAPER: South Africa is a top offshore customer experience delivery destination, offering a large talent pool, cultural compatibility, and lower costs. Learn how HGS is attracting and retaining top agents in its new South Africa delivery centre. Read the full white paper.

Posted: 03 Sep 2024 | Published: 04 Sep 2024

BLOG: South Africa's focus on specialized CX education programs is enhancing its workforce and driving interest in the country's CX excellence. Learn more about the key initiatives shaping the future of CX in South Africa by reading the full blog post.

Posted: 25 Aug 2024 | Published: 26 Aug 2024

BLOG: South Africa's customer experience infrastructure has seen significant technological advancements, including AI-powered chatbots, mobile solutions, and big data analytics. Discover how these innovative solutions can transform your business and elevate the customer experience. Read the full blog to learn more.

Posted: 25 Aug 2024 | Published: 26 Aug 2024

BLOG: South Africa has emerged as a global hub for customer experience management, leveraging advantages like a dynamic workforce, favorable business climate, and innovative technologies. Learn more about the rise of South Africa as a leading CX destination in this blog post.

Posted: 15 Aug 2024 | Published: 16 Aug 2024