The Future of CX Outsourcing in South Africa

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South Africa is emerging as a top destination for customer experience (CX) outsourcing. So, what does the future hold?

This article explores 5 predictions about the future of CX outsourcing in the region. The forecasts concern:

  • The impact of emerging industries like eCommerce
  • Regulatory changes, including the Protection of Personal Information Act (POPIA) 
  • Ethical considerations presented by tech innovations
  • And more

Browse the article to access the complete CX insights.  

Vendor:
Hinduja Global Solutions
Posted:
Sep 18, 2024
Published:
Sep 25, 2024
Format:
HTML
Type:
Blog
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