Discover the South Africa advantage for CX delivery

South Africa is a preferred offshore destination for customer experience (CX) delivery, offering a well-educated workforce with neutral English accents and strong cultural compatibility with the U.S., U.K., and Australia. This white paper examines the advantages of South Africa as a CX hub, including:

• A large talent pool for rapid scaling
• Lower operating costs
• Government incentives and support
• Convenient time zone and travel access

The paper also addresses agent attrition and HGS's innovative approaches to improving retention and employee experience, such as convenient locations, comfortable workspaces, competitive pay, and wellbeing programs.

Learn more about South Africa's CX centers.

Vendor:: Hinduja Global Solutions
Posted:: Sep 3, 2024
Published:: Sep 4, 2024
Format:: PDF
Type:: White Paper

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