Pay It Forward: Attracting and Retaining Top Agents in South Africa CX Delivery Centres

South Africa is a preferred offshore destination for customer experience (CX) delivery, offering a well-educated workforce with neutral English accents and strong cultural compatibility with the U.S., U.K., and Australia. This white paper examines the advantages of South Africa as a CX hub, including:

• A large talent pool for rapid scaling
• Lower operating costs
• Government incentives and support
• Convenient time zone and travel access

The paper also addresses agent attrition and HGS's innovative approaches to improving retention and employee experience, such as convenient locations, comfortable workspaces, competitive pay, and wellbeing programs.

Learn more about South Africa's CX centers.

Vendor:: Hinduja Global Solutions
Posted:: Sep 3, 2024
Published:: Sep 4, 2024
Format:: PDF
Type:: White Paper

Already a Bitpipe member? Log in here

Download this White Paper!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.