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Even before the advent of more advanced AI algorithms, machine learning has been employed to improve service delivery by identifying patterns, automating routine tasks, and even predicting user behavior.
However, traditional ML and automation lacked the ability to adapt, learn, and handle complex, non-linear situations, which are a regular part of most service operations. This changes with generative AI (GenAI).
Download this e-book, covering GenAI in the context of service delivery, to review:
- Applications of GenAI
- Building your GenAI adoption journey
- GenAI applications within the ServiceNow Platform
- Understanding the Generative AI Controller
- Vendor:
- ServiceNow
- Posted:
- Dec 7, 2023
- Published:
- Dec 7, 2023
- Format:
- Type:
- eBook
