CX Trends: Customer Service Insights in the GenAI Era
![Cover Image](https://cdn.ttgtmedia.com/bitpipe/covers/1705947704_741_lg.jpg)
To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by businesses in delivering exceptional customer experiences.