How ServiceNow is transforming customer service delivery platforms

With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide, to maximize availability and performance of customers’ equipment, and the value it delivers to their businesses.

But to unify its two field support workforces, Xerox needed a digital solution that could achieve consistency and flexibility across its entire field workforce with the aim to lower costs, reduce inefficiencies, increase uptime, and shrink its carbon footprint.

Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.

Vendor:: ServiceNow
Posted:: Mar 5, 2024
Published:: Mar 5, 2024
Format:: HTML
Type:: Case Study

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