5 Findings About the Customer Experience Landscape in the GenAI Era

With innovation happening rapidly, rising customer demands require the right technologies to keep up and stay competitive. But it’s more than that. In a recent global survey, 84% of respondents said they’d recommend a brand based solely on customer service. With that much at stake, focusing on CX is critical.

In this article you will get the latest insights and trends in the customer experience space, including automation, AI, workforce optimization, and the right strategic approach to developing a successful CX.

Read on to learn more about the exciting changes and developments that are going on in the customer experience industry and see how AI and automation can be the tools that change the game.

Vendor:: ServiceNow
Posted:: Apr 18, 2024
Published:: Apr 18, 2024
Format:: HTML
Type:: Blog

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