Analyzing top vendors in the customer service landscape 2024

The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency.

Inside, you’ll discover why AI technologies, including conversational and predictive analytics, are crucial for optimizing service operations in an increasingly competitive landscape.

Access the full report now to learn how the top vendors stack up and get guidance on selecting the right solution for your needs.

Vendor:: ServiceNow
Posted:: Apr 13, 2024
Published:: Apr 13, 2024
Format:: HTML
Type:: Forrester Research Report

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