Customer Service Insights in the GenAI Era

So many organizations are investing in self-service portals, chatbots, and omnichannel services that they are missing out on the fact that nearly half of today’s customers want to pick up the phone and talk to a live agent.

In this webcast, you will examine the dilemma between spending more for improved self-service and automation tools or having your agents manage higher case volumes to give your customers the personal interaction they are looking for.

Watch this video to learn more about providing a better service experience in the GenAI era and understand that with the right combination of processes and technology, you have the power to innovate and optimize your CX.

Vendor:: ServiceNow
Premiered:: Apr 16, 2024
Format:: HTML
Type:: Webcast

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