ServiceNow Field Service Management: Purposeful automation & agility
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries.
To do this, Scheidt & Bachmann implemented ServiceNow Field Service Management (FSM) and Customer Service Management (CSM) within all its global subsidiaries and 20 distribution partners. This created a single service management tool with a new customer portal integrating more than 5,000 customers and almost 11,000 car parks worldwide.
Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.