Contact center agents are worn thin & burnt out: How can you turn the tides?

Research from Call Centre Helper found that 72% of customer-facing agents are sick of the contact center grind. Another 84% say they feel pressured to deliver quantity rather than quality in their daily support interactions.

In short, agents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. For managers: What kind of workplace are you cultivating? Who are you hiring? How efficient are your processes?

Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year. Here’s a teaser: Improve your onboarding, highlight quality over quantity, and focus on employee engagement.

Vendor:: Broadvoice
Posted:: Apr 18, 2024
Published:: Apr 18, 2024
Format:: HTML
Type:: Blog

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