How you can improve call center productivity in the AI era

Your customers expect high-quality customer service. In a recent survey, it was noted that 80% of customers now consider the customer experience to be just as important as the products and services they buy from you.

In this article, you will learn about the keys to call center agent productivity, including 7 ways that AI helps improve your agent’s productivity. In addition, you will also receive 4 crucial tips to utilizing AI to drive more efficiency in your call center.

Read on to learn more about the power of combining AI tools with your call center agents and see how the right customer service strategy can help you leave the competition behind.

Vendor:: Broadvoice
Posted:: Apr 20, 2024
Published:: Apr 20, 2024
Format:: HTML
Type:: Blog

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