Contact center workforce optimization: A guide

Today, 31% of customers report that they have higher service expectations than they had last year (an 11% increase year-over-year!). This makes it critical for organizations to level up their customer service and contact center efforts.

However, meeting these new standards is tricky, and implementing new strategies or solutions can be daunting. So, how can you ensure that you enhance your customer experiences (CX) and keep up?

Browse this article to gain more insight into how contact center workforce optimization can improve your operations and discover the key ways you can drive productivity and efficiency.

Vendor:: Broadvoice
Posted:: May 3, 2024
Published:: May 3, 2024
Format:: HTML
Type:: Blog

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