15 best practices to supercharge your IVR navigation

According to recent Salesforce research, a good customer experience leads 89% of customers to buy from you again. However, a poor experience can seriously harm your reputation and revenue goals.

So, how can you avoid being average and stay on customers’ good side?

By streamlining your interactive voice response (IVR) call center system, you can supercharge your business's operational efficiency, productivity, and customer experience. Read this blog post now to get an in-depth look at how IVR can enhance your call center as well as 15 best practices to maximize its potential, including:

Add AI/automation
Personalize the IVR
Integrate with your CRM
And 12 more

Vendor:: Broadvoice
Posted:: Apr 24, 2024
Published:: Apr 24, 2024
Format:: HTML
Type:: Blog

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