ServiceOps 2024: Automation and (Gen)AI-Powered IT Service and Operations
ServiceOps (by any name) – a technology-enabled approach to frictionless collaboration between IT service and operations – is at work across industries and organizations of all sizes globally. Mainstream and high-value, ServiceOps is here to stay.
The adoption rate is high because the benefits are immediate, costs are low, and implementation is about as pain-free as any change can be. ServiceOps makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities?
Find out in this research report.