Contact Center-as-a-Service MetriRank 2023

The global market for CCaaS was $5.6 billion in 2022, up 30% year-over-year. Metrigy forecasts the market to grow at a 12% CAGR from 2022 to 2027, reaching $9.7 billion by 2027.

In determining companies in the CCaaS MetriRank, market share is important to overall leadership score, but financial strength and customer sentiment are most significant at setting providers apart in the rankings. Having the right mix of features and capabilities is critical, even as most of the top-tier providers share common capabilities today.

In this analyst report, discover how the top-ranking CCaaS solutions stack up against the competition, and find out which solution is best for your enterprise.

Vendor:: 8x8
Posted:: May 30, 2024
Published:: May 30, 2024
Format:: HTML
Type:: Analyst Report

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