EBOOK: Download this guide to conversation AI in the contact center to learn the 4 big benefits of using AI for customer engagement, as well as 4 tips to create exceptional self-service experiences.

Posted: 01 Jun 2024 | Published: 01 Jun 2024

EBOOK: Download this concise e-book for a buyer’s guide that describes Microsoft Teams’ PSTN integration choices. You will learn about the advantages and drawbacks of each without drowning in the details or losing sight of your original goal—to add voice service to Microsoft Teams.

Posted: 31 May 2024 | Published: 31 May 2024

PRODUCT OVERVIEW: Use this checklist to benchmark the most important features of contact center solutions against your own requirements, and discover solutions that can help boost your contact center efficiency.

Posted: 31 May 2024 | Published: 31 May 2024

PRODUCT OVERVIEW: The best unified communications as a service (UCaaS) tools offer a range of transformative capabilities, from personalized meeting rooms to built-in security and encryption. Use this checklist to benchmark the most important features against your organization’s UCaaS requirements.

Posted: 31 May 2024 | Published: 31 May 2024

BLOG: Visit this blog post to find out the differences between Operator Connect and Direct Routing as a Service, and find out which solution is right for your organization.

Posted: 31 May 2024 | Published: 31 May 2024

EBOOK: In this e-book, explore the key themes and concepts organizations should consider when selecting Unified Communications as a Service (UCaaS) technology.

Posted: 30 May 2024 | Published: 30 May 2024

ANALYST REPORT: In this analyst report, discover how the top-ranking CCaaS solutions stack up against the competition, and find out which solution is best for your enterprise.

Posted: 30 May 2024 | Published: 30 May 2024

BLOG: In this blog post, discover how with the 8x8 Customer Interaction Data Platform (CIDP), you can gain the insights needed to address these questions and optimize your customer’s experience while simultaneously making customer-facing teams more knowledgeable and effective.

Posted: 29 May 2024 | Published: 29 May 2024

BLOG: Discover in this blog post how you can elevate customer engagement with 8x8 Engage, supporting your customers with a carefully-engineered solution that delivers tailored capabilities traditionally reserved for the contact center.

Posted: 29 May 2024 | Published: 29 May 2024